INTRODUCTION OF A 24 HOUR AUTO REPAIR SERVICE As you are aware the Motor Industry is faced with a crisis as a result of declining sales and high interest rates. We in the Auto Repair business have not been unaffected by the economic downturn and as a result have found it necessary to take action to improve both productivity and prevent the loss of staff in the form of retrenchments. In an effort to ensure that we are able to maintain our current labour force we have introduced a twenty four hour repair service which we would like to offer to your clients. As a result of our actions we are now in a position to reduce our turnabout time to one third of that of a normal production line provided that the relative spares are available. This will result in the following benefits: Your client will receive his vehicle in one third of the time previously required to complete the repair. If a rented vehicle is utilised during repairs then the rental costs will be reduced by a similar amount. We are AA approved and repairs undertaken are carried out in a proficient and professional manner resulting in a high level of customer satisfaction. We hold a Dent Doctor Franchise and minor repairs are normally completed within 24 hours. In addition to the above we hold Factory Approval to repair many of the major brands including Toyota, Hyundai, Citroen, Daihatsu, Kia, Tata, Ford, Mazda among others. In the circumstances we shall be please to receive your support and should it be necessary we will arrange for our marketing consultant to call on you to explain the implementation of the system. Thanking you in anticipation Yours faithfully, Gerrie Boshoff Director APPROVALS * Daihatsu * Kia * Toyota * Citroen * Hyundai * Ford * Mazda

OUR PROMISE Professional automotive body repairs, excellent customer service and all round high value: yours at Quality Assured Auto Body! NEW CONCEPT! NEW 24 HOUR AUTO REPAIR SERVICE – REPAIRS COMPLETED IN ONE THIRD OF THE TIME PREVIOUSLY REQUIRED!